Privacy Policy
Effective Date: 11/13/2024
Welcome to Detom Learning!
At Detom Learning, your privacy and the protection of your personal data are our top priorities. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data. By using our website or services, you consent to the terms of this Privacy Policy.
1. About Detom Learning
Detom Learning is dedicated to providing personalized tutoring services for K-12 students globally, utilizing both online and offline methods. Our mission is to support students on their academic journey through tailored learning experiences. We serve parents and guardians who seek to enroll their children in our platform for educational support.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
A. Information You Provide Directly
- Personal Information: When you fill out the "Make an Enquiry" form on our website, we collect information such as your name, email address, and phone number. This information helps us respond to your inquiries and tailor our services to your child’s needs.
- Child’s Information: As part of the enrollment process, we may request details about your child, including their name, age, and academic level. This information is used to create a tailored educational plan.
- Payment Information: When subscribing to our services, we collect payment details. We use a secure, third-party payment processor and do not store full payment information on our servers.
B. Information Collected Automatically
When you visit our website, we automatically collect certain data to improve user experience and track site performance, including:
- Usage Data: Information about how you interact with our website, including pages visited, links clicked, and features used.
- Device Information: Information about the device you use to access our website, such as IP address, browser type, and operating system.
- Cookies and Similar Technologies: We use cookies and similar technologies to remember your preferences and provide a personalized experience. For more details, please refer to our [Cookie Policy].
3. How We Use Your Information
Detom Learning uses the information we collect to:
- Provide Educational Services: We use your information to deliver personalized tutoring services, including assessing your child’s learning needs through diagnostic tests and designing a suitable learning plan.
- Communicate with You: We communicate with you via email and phone to respond to inquiries, provide updates on the diagnostic test, offer subscription recommendations, and support your child’s learning journey.
- Process Payments: We use payment information to process subscription payments securely.
- Improve Our Services: We analyze usage patterns to enhance the functionality, security, and performance of our website and services.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, special offers, or updates on new features. You can opt-out of these communications at any time.
4. Sharing Your Information
Detom Learning values your privacy and will not sell or rent your information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We work with third-party vendors to facilitate payment processing, data analysis, and website hosting. These vendors are required to maintain the confidentiality of your information and only use it to perform services for us.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order, or to protect the rights, property, or safety of Detom Learning, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified via email or notice on our website if such a transfer occurs.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our measures include secure servers, encryption, and limited access to personal information to only those employees who need it to provide our services. However, no security system is impenetrable, and we cannot guarantee the security of our servers completely.
6. Data Retention
We retain your personal information only as long as it is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. If you wish to delete your information, please refer to the “Your Rights” section below.
7. Cookies and Tracking Technologies
Detom Learning uses cookies and similar tracking technologies to provide a personalized experience and understand how users interact with our website. Cookies allow us to remember user preferences, analyze website traffic, and deliver relevant content.
For more information about how we use cookies, please refer to our [Cookie Policy].
8. Children’s Privacy
Detom Learning complies with applicable laws regarding children’s privacy. We collect and use information about children only with the consent of their parent or legal guardian. Parents have the right to review, correct, or delete their child’s personal information at any time. If you believe we have collected information from a child without proper consent, please contact us at [[email protected]].
9. Your Rights
Depending on your location, you may have certain rights under data protection laws, including:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Correction: You have the right to correct any inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You have the right to request a copy of your information in a structured, machine-readable format.
- Right to Object: You may object to the processing of your personal information in certain cases, including direct marketing.
To exercise any of these rights, please contact us at [[email protected]]. We may request proof of identity to process your request.
10. How to Get Started on Detom Learning
Our platform follows a simple, parent-friendly onboarding process:
- Make an Enquiry: Start by filling out the "Make an Enquiry" form on our website.
- Diagnostic Test: After receiving your enquiry, we’ll email you a link for your child’s diagnostic test, which helps us assess their academic needs.
- Recommendation and Subscription: Based on the test results, we recommend a suitable subscription plan. Once you select a plan and complete payment, your child gains access to their personalized learning dashboard.
- Student Learning Dashboard: The dashboard serves as your child’s hub for their learning materials, schedules, and progress tracking.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the policy. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Detom Learning
Email: [email protected]
Website: https://detomlearning.com
